TERMS & CONDITIONS
AutoRealty.AI Terms of Service
Last Updated: 02/23/2026
Company: AutoRealty.AI, LLC (“AutoRealty.AI,” “we,” “us,” “our”)
Contact: [email protected]
Governing Law: Florida, USA
Quick Summary (Helpful, Not a Contract)
We built AutoRealty.AI to deliver real seller conversations, not inbox clutter.
You’re charged when a shown seller appointment is delivered (defined below).
If something clearly doesn’t meet the standard, we use credits/replacements to keep things fair.
We don’t promise listings or closings—results depend on market conditions and your follow-up.
This summary is for convenience only. The Terms below control.
1) Acceptance of These Terms
By accessing or using our services, paying our deposit link, signing up through our onboarding process, or checking a box that indicates acceptance, you agree to these Terms.
If you are using the services on behalf of a business, you represent you have authority to bind that business.
2) Our Services
AutoRealty.AI provides lead generation and appointment-setting services and may also provide tools such as CRM access, messaging tools, and related support (the “Services”).
Quality-first approach. We aim to deliver consistent, high-quality seller conversations and continuously refine targeting and messaging based on performance and feedback.
3) Definitions
“Shown Seller Appointment” (or “Shown Appointment”) means a completed, live, two-way consultation between you (or your representative) and a verified homeowner (or authorized representative) who actively engages in a discussion about selling their property.
A Shown Appointment may occur by phone, video call, or live two-way text consultation, provided active engagement takes place.
“Delivered” means the appointment details are provided to you through our agreed channels (e.g., SMS and/or CRM entry) with sufficient information for you to engage with the homeowner.
4) Fees; Billing; Authorization
4.1 Pricing
Unless otherwise agreed in writing:
• Price per Shown Appointment: Charge per Delivered Shown Appointment, pricing per your plan/order form.
• Setup fee: $0
• Ad spend: $0
• Monthly maintenance: $0 (unless you have a plan that states otherwise)
If you have a separate signed service agreement or order form (“Service Agreement”) with different pricing, that document controls pricing.
4.2 Card-on-File Billing Authorization
By using the Services, you authorize AutoRealty.AI (and our payment processors) to:
1. store your payment method on file, and
2. charge your payment method for fees that become due, including per-appointment charges upon delivery of each Shown Appointment.
Charges may occur on a rolling basis as appointments are delivered.
4.3 Failed Payments
If a charge fails or your payment method becomes invalid, we may pause delivery until payment is successfully processed. You are responsible for keeping a valid payment method on file.
5) Credits, Replacements, and Refunds (Fairness Policy)
We designed credits to keep things fair and aligned with quality.
5.1 No Cash Refunds
All payments are non-refundable, except in the rare case of a verified technical or system failure that results in you being charged for an appointment you did not receive.
5.2 Credits Are the Remedy for Quality Disputes
AutoRealty.AI does not issue monetary refunds for appointment quality disputes. If an appointment is determined to be invalid under the criteria below, we will issue an appointment credit applied to future delivery.
5.3 When a Credit May Apply
An appointment may be eligible for a credit if it meets one or more of the following conditions:
• Incorrect or disconnected contact information
• The contact is not the homeowner or not tied to the property
• The contact denies interest in selling or denies submitting their information
• The contact is already signed with a licensed real estate agent
• Duplicate appointment
• No live engagement occurred
• Non-responsive contact if your initial outreach began within 12 hours of delivery (reasonable proof may be requested)
5.4 What Is Not Credit-Eligible
If there was real, live engagement (the homeowner actively communicated about selling), the appointment is considered “shown” even if:
• the homeowner is not ready to sell immediately,
• the homeowner prefers text communication, or
• the homeowner has a future timeline (including within a year).
5.5 How to Request a Credit; Timing
Credit requests must be submitted within seven (7) days of the appointment date and should include brief context (e.g., disconnected number, wrong owner, already represented).
5.6 Credit Issuance and Use
Approved credits are issued at the beginning of the following calendar month and applied toward future appointment delivery (not cash refunds).
6) Your Responsibilities (How We Win Together)
To help maximize performance and maintain quality:
• Timely outreach: respond quickly to delivered appointments (speed matters).
• Accurate info: provide accurate contact and business information during onboarding.
• Compliance: you are responsible for complying with applicable laws and regulations, including Do-Not-Call/Do-Not-Text rules, consent requirements, and your internal compliance practices.
• Professional conduct: communicate respectfully with homeowners and do not use the Services for harassment or unlawful activity.
7) No Guarantees; Results Vary
We do not guarantee listings, closed transactions, revenue, or specific outcomes. Market conditions, homeowner timing, and your follow-up and sales process materially affect results. Any examples or historical conversion figures are informational only and not a promise.
8) Delivery Records; Proof of Performance
You agree that our system records may be used to confirm delivery and performance, including CRM logs, timestamps, delivery notifications, and conversation notes. Where legally permitted, call/text records may also support verification.
9) Pause or Cancellation
You may pause or cancel services with seven (7) days written notice.
How to cancel: You must text your assigned Project Manager with intent to cancel at +1 (407) 530-0336, and give 7 days of notice.
We may pause delivery if we reasonably believe there is fraud, abuse, non-payment, or misuse of the Services.
10) Acceptable Use
You may not:
• use the Services for unlawful or deceptive practices,
• impersonate another person or entity,
• attempt to reverse engineer or interfere with our systems,
• scrape, harvest, or misuse homeowner data, or
• violate privacy, telemarketing, or messaging laws.
11) Confidentiality
If you receive non-public information about our processes, pricing, strategies, or systems, you agree to keep it confidential and use it only to receive the Services.
12) Intellectual Property
We own our Services, software, workflows, content, and branding. You receive a limited, non-exclusive, non-transferable right to use the Services during your active relationship with us.
13) Limitation of Liability
To the maximum extent permitted by law:
• AutoRealty.AI is not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits).
• Our total liability for any claim related to the Services will not exceed the total amount you paid to us in the three (3) months preceding the event giving rise to the claim.
14) Indemnity
You agree to defend and indemnify AutoRealty.AI from claims arising out of your misuse of the Services, your communications with homeowners, or your violation of law.
15) Dispute Resolution; Informal Resolution First
If you have a dispute, you agree to contact us first through your project manager (number in point 9) and try to resolve it informally before filing a legal claim.
16) Changes to These Terms
We may update these Terms from time to time. If changes are material, we will provide reasonable notice (such as email, in-app notice, or posting). Continued use of the Services after the effective date means you accept the updated Terms.
17) Severability
If any provision is unenforceable, the remaining provisions remain in effect.
18) Entire Agreement; Order of Precedence
These Terms, plus any Service Agreement you sign with us, form the entire agreement regarding the Services. If there is a conflict, the Service Agreement controls for pricing, cancellation, and credit details specific to your plan.
CUSTOMER CARE
LEGAL
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