TERMS & CONDITIONS
AutoRealty.AI Terms of Service
Last Updated: 03/13/2026
Company: AutoRealty.AI, LLC (“AutoRealty.AI,” “we,” “us,” “our”)
Contact: [email protected]
Governing Law: Florida, USA
Quick Summary (Helpful, Not a Contract)
We built AutoRealty.AI to deliver real seller conversations, not inbox clutter.
You’re charged when a shown seller appointment is delivered (defined below).
If something clearly doesn’t meet the standard, we use credits/replacements to keep things fair.
We don’t promise listings or closings—results depend on market conditions and your follow-up.
This summary is for convenience only. The Terms below control.
1) Acceptance of These Terms
By accessing or using our services, paying our deposit link, signing up through our onboarding process, or checking a box that indicates acceptance, you agree to these Terms.
If you are using the services on behalf of a business, you represent you have authority to bind that business.
2) Our Services
AutoRealty.AI provides lead generation and appointment-setting services and may also provide tools such as CRM access, messaging tools, and related support (the “Services”).
Quality-first approach. We aim to deliver consistent, high-quality seller conversations and continuously refine targeting and messaging based on performance and feedback.
3) Definitions
“Shown Seller Appointment” (or “Shown Appointment”) means a completed, live, two-way consultation between you (or your representative) and a verified homeowner (or authorized representative) who actively engages in a discussion about selling their property.
A Shown Appointment may occur by phone, video call, or live two-way text consultation, provided active engagement takes place.
“Delivered” means the appointment details are provided to you through our agreed channels (e.g., SMS and/or CRM entry) with sufficient information for you to engage with the homeowner.
4) Fees; Billing; Authorization
4.1 Pricing
Unless otherwise agreed in writing:
• Price per Shown Appointment: Charge per Delivered Shown Appointment, pricing per your plan/order form.
• Setup fee: $0
• Ad spend: $0
• Monthly maintenance: $0 (unless you have a plan that states otherwise)
If you have a separate signed service agreement or order form (“Service Agreement”) with different pricing, that document controls pricing.
4.2 Card-on-File Billing Authorization
By using the Services, you authorize AutoRealty.AI (and our payment processors) to:
1. store your payment method on file, and
2. charge your payment method for fees that become due, including per-appointment charges upon delivery of each Shown Appointment.
Charges may occur on a rolling basis as appointments are delivered.
4.3 Failed Payments
If a charge fails or your payment method becomes invalid, we may pause delivery until payment is successfully processed. You are responsible for keeping a valid payment method on file.
5) Credits, Replacements, and Refunds (Fairness Policy)
We designed credits to keep things fair and aligned with quality.
5.1 No Cash Refunds
All payments are non-refundable, except in the rare case of a verified technical or system failure that results in you being charged for an appointment you did not receive.
5.2 Credits Are the Remedy for Quality Disputes
AutoRealty.AI does not issue monetary refunds for appointment quality disputes. If an appointment is determined to be invalid under the criteria below, we will issue an appointment credit applied to future delivery.
5.3 When a Credit May Apply
An appointment may be eligible for a credit if it meets one or more of the following conditions:
• Incorrect or disconnected contact information
• The contact is not the homeowner or not tied to the property
• The contact denies interest in selling or denies submitting their information
• The contact is already signed with a licensed real estate agent
• Duplicate appointment
• No live engagement occurred
• Non-responsive contact if your initial outreach began within 12 hours of delivery (reasonable proof may be requested)
5.4 What Is Not Credit-Eligible
If there was real, live engagement (the homeowner actively communicated about selling), the appointment is considered “shown” even if:
• the homeowner is not ready to sell immediately,
• the homeowner prefers text communication, or
• the homeowner has a future timeline (including within a year).
5.5 How to Request a Credit; Timing
Credit requests must be submitted within seven (7) days of the appointment date and should include brief context (e.g., disconnected number, wrong owner, already represented). This may be via a call or text to your assigned project manager.
5.6 Credit Issuance and Use
Approved credits are issued when the every 2 weeks, when available and applied toward future appointment delivery (not cash refunds).
5.7 Abuse, Misalignment, and Early Termination; Forfeiture of Credits.
If we reasonably determine that (a) you have engaged in fraud, misuse of credits, or other abuse of our credit, promotion, or discount policies or the Services generally (“Abuse”), or (b) the Services are not a good fit for your business, your follow-up or sales process, cooperation, or conduct materially impairs performance of the Services, or continued delivery of the Services is not commercially reasonable for us (“Service Misalignment”), then we may cancel or terminate the Services at any time upon notice to you. If cancellation or termination occurs due to Abuse or Service Misalignment, all unused or remaining appointment credits in your account will be automatically forfeited, and you will not be entitled to any refund or other compensation with respect to such credits. This Section applies in addition to, and not in limitation of, our other rights under these Terms, including Section 9 (Pause or Cancellation).
6) Your Responsibilities (How We Win Together)
To help maximize performance and maintain quality:
• Timely outreach: respond quickly to delivered appointments (speed matters).
• Accurate info: provide accurate contact and business information during onboarding.
• Compliance: you are responsible for complying with applicable laws and regulations, including Do-Not-Call/Do-Not-Text rules, consent requirements, and your internal compliance practices.
• Professional conduct: communicate respectfully with homeowners and do not use the Services for harassment or unlawful activity.
You are solely responsible for your own communications, follow-up, sales conduct, representations, and use of any lead, appointment, or homeowner information provided through the Services.
You agree to comply with all applicable federal, state, and local laws, rules, and regulations, including but not limited to the Telephone Consumer Protection Act (“TCPA”), Telemarketing Sales Rule (“TSR”), CAN-SPAM Act, Do Not Call laws, state telemarketing laws, state text messaging laws, real estate advertising laws, licensing rules, and consumer protection laws.
You are responsible for honoring all opt-out requests, stop requests, unsubscribe requests, Do Not Call requests, consumer communication preferences, and any other suppression or consent-related obligations arising from your communications with any homeowner, lead, appointment, prospect, or consumer.
You agree not to call, text, email, market to, or otherwise contact any consumer in a manner that violates applicable law. You further agree not to upload, import, contact, or use any consumer data through the Services unless you have the lawful right to do so.
7) No Guarantees; Results Vary
We do not guarantee listings, closed transactions, revenue, or specific outcomes. Market conditions, homeowner timing, and your follow-up and sales process materially affect results. Any examples or historical conversion figures are informational only and not a promise.
8) Delivery Records; Proof of Performance
You agree that our system records may be used to confirm delivery and performance, including CRM logs, timestamps, delivery notifications, and conversation notes. Where legally permitted, call/text records may also support verification.
9) Pause or Cancellation
You may pause or cancel services with seven (7) days written notice.
How to cancel: You must text your assigned Project Manager with intent to cancel at +1 (407) 530-0336, and give 7 days of notice.
We may pause delivery if we reasonably believe there is fraud, abuse, non-payment, or misuse of the Services.
If you have a dispute, you agree to contact us first through your project manager (number in point 9) and try to resolve it informally before filing a legal claim.
10) Acceptable Use
You may not:
• use the Services for unlawful or deceptive practices,
• impersonate another person or entity,
• attempt to reverse engineer or interfere with our systems,
• scrape, harvest, or misuse homeowner data, or
• violate privacy, telemarketing, or messaging laws.
11) Confidentiality
If you receive non-public information about our processes, pricing, strategies, or systems, you agree to keep it confidential and use it only to receive the Services.
12) Intellectual Property
We own our Services, software, workflows, content, and branding. You receive a limited, non-exclusive, non-transferable right to use the Services during your active relationship with us.
13) Limitation of Liability
To the maximum extent permitted by law, AutoRealty.AI shall not be liable for any indirect, incidental, special, consequential, exemplary, statutory, penalty-based, or punitive damages, including lost profits, lost revenue, lost business opportunities, loss of goodwill, reputational harm, anticipated commissions, attorney fees, or regulatory penalties, arising out of or related to the Services, these Terms, any Service Agreement, any lead, appointment, communication, campaign, consumer interaction, or Client’s use of the Services, even if AutoRealty.AI has been advised of the possibility of such damages.
To the maximum extent permitted by law, AutoRealty.AI’s total liability for any claim arising out of or related to the Services, these Terms, any Service Agreement, any lead, appointment, communication, campaign, consumer interaction, or Client’s use of the Services shall not exceed the total amount actually paid by Client to AutoRealty.AI in the three (3) months immediately preceding the event giving rise to the claim.
AutoRealty.AI shall not be liable for any claim, fine, penalty, statutory damage, attorney fee, settlement, judgment, regulatory inquiry, enforcement action, or consumer complaint arising from or related to:
a. Client’s communications, follow-up, sales process, marketing practices, representations, or outreach;
b. Client’s failure to comply with the TCPA, TSR, CAN-SPAM Act, Do Not Call laws, state telemarketing laws, state text messaging laws, real estate advertising laws, licensing rules, or consumer protection laws;
c. Client’s failure to honor opt-outs, stop requests, unsubscribe requests, Do Not Call requests, or consumer communication preferences;
d. Client’s modification, misuse, export, upload, import, or independent use of lead, appointment, or homeowner information;
e. third-party platform outages, carrier issues, CRM disruptions, messaging delays, deliverability issues, data-provider errors, payment processor issues, or communication failures outside AutoRealty.AI’s reasonable control;
f. inaccurate, outdated, incomplete, or non-compliant data supplied by third-party vendors, data providers, platforms, carriers, CRMs, or other external sources, except to the extent liability cannot be limited under applicable law; or
g. any outcome, listing, closing, commission, revenue, or business result not achieved by Client.
Nothing in these Terms shall limit liability in a manner prohibited by applicable law.
14) Indemnity
You agree to defend and indemnify AutoRealty.AI from claims arising out of your misuse of the Services, your communications with homeowners, or your violation of law.
Client acknowledges that telemarketing, text messaging, lead generation, consumer consent, and real estate marketing laws are complex and may vary by jurisdiction.
Client understands that AutoRealty.AI does not provide legal advice and does not guarantee that any particular lead, appointment, consumer record, campaign, communication, consent record, or outreach method will satisfy every federal, state, or local legal requirement applicable to Client’s business.
Client is solely responsible for determining whether and how Client may lawfully contact, follow up with, market to, or provide real estate services to any lead, appointment, homeowner, prospect, or consumer delivered through the Services.
To the extent AutoRealty.AI relies on third-party data providers, platforms, vendors, carriers, CRMs, lead sources, consent records, or communication systems, AutoRealty.AI may rely on the information, representations, consent indicators, records, and compliance processes provided by such third parties. AutoRealty.AI shall not be responsible for any third-party failure, error, omission, inaccurate data, outdated data, invalid consent, missing consent, reassigned number, DNC issue, suppression issue, or non-compliant data source, except to the extent liability cannot be limited under applicable law.
Client agrees that any lead or appointment delivered through the Services is provided for Client’s review, evaluation, and lawful follow-up only. Client shall not use any lead or appointment information in a way that violates the TCPA, TSR, CAN-SPAM Act, Do Not Call laws, state telemarketing laws, state text messaging laws, privacy laws, real estate advertising rules, licensing requirements, or consumer protection laws.
You agree to defend, indemnify, and hold harmless AutoRealty.AI, LLC, its affiliates, owners, officers, directors, employees, contractors, vendors, partners, agents, successors, and assigns from and against any and all claims, demands, actions, damages, fines, penalties, settlements, judgments, losses, costs, expenses, attorney fees, regulatory inquiries, investigations, and liabilities arising out of or related to:
a. your use or misuse of the Services;
b. your communications, calls, text messages, emails, voicemails, direct mail, advertisements, marketing, follow-up, sales conduct, representations, or interactions with any homeowner, lead, prospect, appointment, or consumer;
c. your violation of these Terms or any Service Agreement;
d. your violation of any applicable law, rule, or regulation, including but not limited to the TCPA, TSR, CAN-SPAM Act, Do Not Call laws, state telemarketing laws, state text messaging laws, privacy laws, real estate advertising rules, licensing laws, RESPA, or consumer protection laws;
e. your failure to honor opt-outs, stop requests, unsubscribe requests, Do Not Call requests, revocation of consent, suppression obligations, or consumer communication preferences;
f. any data, contact list, lead information, or consumer information you provide, upload, import, request to use, or independently contact through or outside the Services;
g. any claim that arises after AutoRealty.AI has delivered a lead or appointment and that relates to Client’s outreach, follow-up, communication, sales process, real estate services, or handling of the consumer.
AutoRealty.AI reserves the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with AutoRealty.AI’s defense of such claims.
15) Dispute Resolution; Informal Resolution First
If you have a dispute, you agree to contact us first through your project manager (number in point 9) and try to resolve it informally before filing a legal claim.
16) Arbitration; Class Action Waiver; Jury Trial Waiver
To the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, any Service Agreement, the Services, billing, credits, refunds, lead quality, appointments, communications, campaigns, or the relationship between you and AutoRealty.AI shall be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules.
You and AutoRealty.AI each waive the right to a trial by jury.
You and AutoRealty.AI agree that any claim must be brought only in an individual capacity and not as a plaintiff, class member, class representative, private attorney general, or representative party in any class, collective, consolidated, or representative proceeding.
The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that individual party’s claim. The arbitrator may not consolidate claims of multiple persons or preside over any form of class, collective, consolidated, or representative proceeding.
This Section shall survive cancellation, termination, payment, non-payment, or the end of the Services.
17) Severability
If any provision is unenforceable, the remaining provisions remain in effect.
18) Entire Agreement; Order of Precedence
These Terms, plus any Service Agreement you sign with us, form the entire agreement regarding the Services. If there is a conflict, the Service Agreement controls for pricing, cancellation, and credit details specific to your plan.
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